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SHIPPING POLICY

Welcome to our online store! We're happy to let you know that all of our products here are ready to be dispatched in 5 labor days or less. However, if you have a customized request, don't worry - we'll make sure to create a product that's unique and perfect just for you! This means the delivery time can vary between 2 weeks to 3 months, depending on the item and quantity you purchase. But trust us, the final result is worth the wait!

We take great pride in our handmade and unique products, which is why deviations in form and intensity of colors are a natural part of the design.

Each piece is made with care and attention to detail, making them truly one-of-a-kind. We believe that's what makes them so special and we're excited for you to experience it too.

If you have any questions or concerns about your order, please don't hesitate to reach out to us. We're always here to help and want to make sure you're completely satisfied with your purchase.

RETURN & EXCHANGE POLICY

If for any reason you need to return an item, don't worry! We have a 14-day return policy. Just make sure the item is in its original condition and packaging, and provide us with the receipt or proof of purchase.

To start a return, simply send us an email at casagrimmstudio@gmail.com and we'll guide you through the process. We want you to be completely satisfied with your purchase, so please don't hesitate to reach out to us with any questions or concerns.

 

Please keep in mind that returning shipping charges, including tracking, are the customer's responsibility. Make sure to communicate the tracking number to us via casagrimmstudio@gmail.com so we can keep an eye on your return.

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